Frequently Asked Questions (FAQ)

Have questions about our services or policies? Find answers to common inquiries here to make your travel experience hassle-free and enjoyable.

1. What services does Lahinch Executive Travel offer?

We provide a range of luxury chauffeur services, including airport transfers, corporate travel, special event chauffeuring, casual bookings, and bespoke guided tours across Co. Clare and the mid-west region.

2. How do I book a service?

You can book a service directly through our website’s booking page or by contacting us via phone or email. A confirmation email will be sent once your booking is secured.

3. What payment methods do you accept?

We accept major credit cards, debit cards, and online payments through secure payment gateways. Payment details will be provided during the booking process.

4. Can I modify or cancel my booking?

Yes, you can modify or cancel your booking by contacting us at least 48 hours before your scheduled service to avoid charges. Cancellations within 48 hours may incur a fee as per our refund policy.

5. Are your chauffeurs professionally trained?

Absolutely. Our chauffeurs are highly trained, professional, and knowledgeable about local history and attractions, ensuring both a safe and enriching travel experience.

6. What vehicles do you offer?

Our fleet includes luxury vehicles such as the Mercedes Vito, equipped with premium amenities for a comfortable journey. Specific vehicle availability can be viewed on our website.

7. Do you provide child seats if needed?

Yes, we can provide child seats upon request. Please inform us at the time of booking to ensure availability.

8. Is your website accessible for people with disabilities?

Yes, our website is designed to be accessible in line with WCAG 2.1 guidelines, ensuring that all visitors can navigate and use our services with ease.

9. Can I request a custom itinerary for a guided tour?

Absolutely. We specialise in bespoke tours tailored to your interests. Contact us directly to discuss and customise your itinerary.

10. What if my flight is delayed for an airport transfer?

We monitor flight arrivals to adjust pickup times accordingly. If your flight is delayed, our chauffeur will wait for you at no extra charge.

11. Do you offer corporate accounts for regular business travel?

Yes, we provide corporate accounts with streamlined booking, invoicing, and dedicated services for business clients. Contact us for more information.

12. How do I request a refund?

Refund requests can be made by contacting our customer service team by email or phone. Refund eligibility and conditions are outlined in our refund policy.

13. Are tips included in the service fee?

Tips are not included in the service fee and are at your discretion. If you wish to tip your chauffeur, you can do so directly.

14. How far in advance should I book?

We recommend booking at least 48 hours in advance to ensure availability, especially during peak times. However, we will do our best to accommodate last-minute requests.